Managed Services

How intelligent IT service management can benefit your business

Chaz Hager January 07 2022

Businesses of all sizes–from small scale ventures to enterprise organizations–must manage the demands of technical infrastructure. As needs shift and priorities change, it’s important to have a plan for keeping IT services as strong as possible.

Unfortunately, with many other tasks and responsibilities, managing IT services can become increasingly difficult. If you don’t have the internal manpower needed to keep systems current, it’s hard to keep growing.

In this post, you’ll learn how managed IT services can change the trajectory of your business growth and make it easier for you to focus on what matters.

What is IT Service Management?

IT service management is the process of working with a third-party manager or consultant to maintain your company’s IT infrastructure. IT services include everything from remote networks, cloud computing, data storage, cybersecurity frameworks, and more. 

Although it’s possible to delegate these duties internally (with your own staff members), some businesses prefer outside expertise. This is where managed IT services come into play.

Why Use Managed IT Services for Small Businesses?

Small business owners and decision-makers might wonder why managed IT services are important or helpful. The truth is, maintaining online systems is critical for a business and its customers. Many times, small businesses simply don’t have the number of highly trained personnel required to make the right adjustments at the right times.

If internal resources are strapped, IT priorities may fall by the wayside. This can contribute to stagnate company growth, security risks, poor customer service, and less effective workflow processes.

Of course, these are all problems that most businesses (small or large) want to avoid as business owners plan to increase revenue and serve a greater number of customers.

Managed IT Services and Support

When you turn to managed IT services and support, the pressure is off when it comes to updating, choosing, and maintaining your own technology. While you always have a say when you work with an established provider, there’s often less stress than if you were to manage these tasks on your own.

Additionally, many businesses benefit from cost savings. Financial benefits come from not having to hire internal IT experts, leveraging software and technology from the service provider, and saving time (which eventually translates to dollars).

Collaboration and Security

Using managed IT services also brings greater collaboration and security, which many businesses find helpful during periods of growth and high demand. 

Collaborative IT makes it easier for staff members and other partners to work together securely. When infrastructure is designed to make communication easy and seamless, innovation takes place naturally.

Security is another advantage when using managed IT services. When you work alongside a trained specialist, you don’t have to be a cybersecurity guru. Leave it to the experts to recognize threats, develop protocols, and provide timely suggestions that safeguard your data and systems.


How to Make the Most of Managed IT Services

If you are or have considered investing in managed IT services, it’s understandable that you want to get the most out of your investment.

  • Be up front and clear with your goals
    Before you even establish a contract with a service provider, evaluate and audit what you need. Your goals should be clearly outlined so that everyone knows which tools and tactics are appropriate.

  • Set a long-term strategy
    Managing your IT infrastructure is a long game. As such, you need to think ahead to how your business will grow over time.

  • Treat managed IT as an investment, not a quick fix
    Although it might sound cliche, you get what you pay for. Resist choosing the cheapest IT services option in order to save money up front. Consider the quality and performance of your investment.

  • Have a backup and recovery plan
    Consider how you can work alongside your IT services manager to create a workable backup plan in the event of an outage or breach. While you hope to never use these plans, they’re important for the longevity of your business and for consumer trust.

Intelligent IT Service Management

At Northriver IT, we focus on intelligent IT services management. Not only does this mean that we use the latest tools and advancements, but we focus on providing services that align with your long-term vision and goals. 

Intelligent IT services should also be highly personalized and innovative. If the safety and growth of your business is at stake, make sure that the approach is specialized, personal, and intuitive. The experts at Northriver IT focus on making wise choices with the tools and technology currently available.

Takeaways and Reminders

If your organization wants better insight and expertise when it comes to managing IT infrastructure, intelligent IT services could be for you. The team at Northriver IT is happy to support your IT needs and priorities as your business grows.

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