When it comes to the managed services profession, there have been some big changes in recent years. Perhaps most notably, the role of the MSP is evolving as more and more businesses move to a cloud-based or 'as-a-service' (aaS) model.
In this new environment, the MSP is no longer just responsible for keeping systems up and running; they are also tasked with helping organizations take advantage of the latest technologies and innovations.
As a result, companies are increasingly looking for MSPs who can provide not only traditional support services but also offer strategic guidance and thought leadership. So what does this mean for the future of the MSP industry?
Why aaS for SMBs?
More and more businesses are finding that migrating to an as-a-service (aaS) platform can offer a number of advantages, especially for small and medium-sized businesses (SMBs).
The benefits of migrating to an aaS platform include:
A lower total cost of ownership (TCO): When you migrate to an aaS platform, you no longer have to bear the costs of owning and maintaining your own infrastructure. This can lead to significant savings in both capital and operational expenses.
Increased agility and flexibility: An aaS platform can help your business become more agile and flexible, allowing you to respond quickly to changes in the market or your business environment.
Improved scalability: An aaS platform can be easily scaled up or down to meet changing needs, making it ideal for businesses that are growing or have fluctuating demand.
Increased security and compliance: When you migrate to an aaS platform, your data is hosted in a secure, compliant environment that meets all the necessary regulatory requirements.
Enhanced customer experiences: An aaS platform can provide your customers with a better experience, by mitigating situations before the business ever needs to be contacted.